Rookie will be closed on the week of Thanksgiving and the weeks before and after Christmas. We encourage you to plan ahead and place your orders at least a few days before the cutoff. Order cutoffs change yearly with each holiday; however, we are closed yearly on the following days: New Year, Martin Luther King Jr Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas, New Year's Eve. Fulfillment cutoffs will typically be a few days before each scheduled holiday.

Orders are shipped in 5-8 business days unless the item is on Pre-Order. Orders placed on the weekend and select U.S. holidays are processed on the next business day.

Expedited shipping for International orders: Orders cannot be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location

Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.

*Please track your package through your local post office or UPS website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you.

*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 5-8 Days (Mon-Fri) after the order has been placed

In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at support@rookieatl.com.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.

Our fulfillment system is automated. We do not inspect every email or shipping address provided by the customer. Please ensure you enter the correct email and shipping address. If you have any doubts, please contact us immediately to ensure we have the correct information on file. Email us at support@rookieatl.com during normal business hours. 

Please email us at support@rookieatl.com during normal business hours to file a claim.  Please include your order number. We advise against using social media to contact us as we do not receive notification of every comment, like, or share. 

Please note that Delivery Time = Process time + Shipping Time.